FAQ

What is limited edition?

A limited edition means a fixed number of identical prints made available for purchase and once an edition is sold, it is no longer available.

Can I request a specific size for the prints?

For a special sizing, please contact us at info@galleryhz.com  for more information.

How do I know if the piece is authentic?

Each print is signed and numbered by the artist to prove its authenticity. A certificate of authenticity signed by artist can be provided upon request.

How will my artwork be shipped?

The artwork will arrive in a tube or long vertical cardboard box, both are made of sturdy material and sealed.

Do you ship internationally?

Yes, we ship artwork globally. To facilitate a smoother shipping process, please fill in your shipping address upon checkout and include a phone or mobile number (with country code) if possible. This would be helpful for the shipping, especially for international orders.

What does the shipping cost?

Three shipping/delivery methods are available for you to choose upon the checkout, the final cost will be updated and shown after you fill in all shipping address details. The three options include:

1) Local courier (Hong Kong)

A flat rate of USD10 will be charged for local courier

2) International courier (Outside Hong Kong)

A flat rate of USD70 will be charged for international courier

Can I change my shipping address after purchasing an artwork?

You can only do so before we ship out the work, and please note that we only accept change of address within the same region as the original shipping address.

Once your order status has changed to “Shipped”, no change in shipping address can be made.

How long will it take to receive my purchase?

Hong Kong

Usually it takes around 7-15 business days upon your purchase.

Rest of the world

Usually it takes around 10-20 business days upon your purchase.

While we always strive to have our orders delivered on time, the actual delivery time depends on the destination’s customs requirements or delays due to pandemic.

How can I track my order?

As soon your order has shipped out, you will receive a tracking number and you can always reach out to us with any questions by emailing info@galleryhz.com.

What to do when the package is lost?

Please contact us at info@galleryhz.com if your package is lost in transit and we will try our best to resolve it. Please note that we are not responsible for lost or stolen item once it is declared as ‘Delivered’ by the delivery service provider.

Can I return my purchase?

If you're not happy with your purchase, please contact us at info@galleryhz.com . We'll handle your issue on a case-by-case basis to satisfy your needs​

What forms of payment do you accept?

You are welcome to use PayPal or Stripe which accepts most credit cards such as Visa, Master, AMEX, UnionPay.

Are International Taxes & Duties included in the price?

International taxes and duties are not included in the purchase price. Once your order arrives in the country of destination, local guidelines apply and your purchase may be subject to import taxes and local duties, which are the responsibility of customer. However, if applicable, we will support with any communication of information with customs as necessary.

Does the work come with a frame? Can I have the artwork framed?

In most cases, our limited edition prints are unframed, unless there is a framed option on the product page. If you would like to have your artwork framed, you can reach out to us at info@galleryhz.com for further information and framer recommendation.

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